Battlenet We Couldn't Verify Your Account With That Information (2024)

1. Login problems only Battle.net App, couldn't verify - Blizzard Forums

  • More results from eu.forums.blizzard.com

  • Hello, i’am having a problem with an account, when i try to log in to battle.net application, I see the message “We couldn’t verify your account with that information.”. when i try to login to the website it works. Reinstalled battle.net twice Changed Password Removed all blizzard games from pc Nothing works. Greetings, Therapia

2. We couldn't verify your account with that information? - Blizzard Forums

  • More results from us.forums.blizzard.com

  • It won’t let me log in, it comes up with this statement when I try to log into WoW. “We couldn’t verify your account with that information.” I had this problem a few days ago but I changed my password and it allowed me to log in and play WoW. But now the problem is back again and I don’t know why. What do I do? I cannot log into WoW at all. I couldn’t even make a ticket on the customer support it kept sending me around in circles and kept ending up at the point just telling me to reset my pass...

3. Unable to Authenticate With Security Code - Battle.net

  • Common Problems · Make sure you enter the code correctly · If you requested multiple authentication codes, make sure you enter the last code you received. When a ...

  • What to do if the security code sent to your mail or SMS is not allowing you to authenticate your account

4. Blizzard Support - Cannot Verify Battle.net Email

5. I cant "verify" my battle net account - Blue Tracker

  • Oct 30, 2009 · A new verification email can be issued if you go to http://us.battle.net/account and log on. If you can't get it to work, just give Billing a call.

  • Everytime I click the link in my email that Blizzard sent me to "verify" my account, it just says "E-mail Verification Failed. This Battle.net account has not been verified. This may have been caused by repeated unsuccesful verification

6. Stuck on Human Verification When Creating Battle.net Account

  • Missing: couldn't | Show results with:couldn't

  • How to troubleshoot account creation issues

7. Blizzard Support - Error: We Can't Find That Battle.net Account

8. Unable to sign in to Battle Net (solved) - WoW Help - Wowhead

  • Apr 27, 2014 · I suggest you call blizzard about this, as long as you can verify that you own your account they can reset your passwords and help you sort everything out.

  • Hi, I can't enter my BattleNet account, I know I entered the right password and e-mail, I even changed the password but it doesn't let me either. I don't think…

9. Blizzard Support - SMS Verification Code is Invalid - Battle.net

  • Error: "We couldn't verify you with the security code provided." Error: "The mobile verification code is incorrect." I cannot verify my account with SMS text ...

  • What to do if the verification code received via SMS doesn't work

10. Blizzard Support - Search: Can't log in - Battle.net

  • Error: "We couldn't verify your account with that information". How to resolve this error when trying to log in to Battle.net. Updated ...

  • Support home

11. Cannot Log in to the App, But Can Log in to the Website - Battle.net

  • If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password.

  • Troubleshooting steps when you can log into your account management page but not the Battle.net App

12. Blizzard Support - BLZBNTBTS00000011 - Battle.net

  • We couldn't verify the digital signature of your Battle.net Agent. Follow the steps in this support article to fix this issue. ... This error occurs when the ...

  • Information on the BLZBNTBTS00000011 error

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  • Error: "We couldn't verify your account with that information". How to resolve this error when trying to log in to Battle.net. Updated ...

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Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Battlenet We Couldn't Verify Your Account With That Information? ›

Common Problems

Why can't I make a Battle.net account? ›

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Why is Battle.net not letting me log in? ›

Check your network configuration to find any issues with your firewall, router, or port settings. If you're using a VPN, try removing it. Disable any proxies that may interfere with the login module. Run a security scan to remove any viruses or malware infections.

How do I fix Battle.net not sending verification code? ›

If you don't receive verification codes or SMS alerts:
  1. Check Your Phone Number: Double-check that the phone number associated with your account is correct.
  2. Enable SMS Alters under Communications Preferences in your Account settings.

Why does Battle.net say this account Cannot make purchases? ›

You will receive this error if your purchases are restricted by Parental Controls. You can disable restrictions in the Parental Controls Dashboard.

Why is my Battle.net account not verified? ›

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Why is my Battle.net account banned for no reason? ›

Your Battle.net Account is banned. Blizzard suspends or bans accounts for violations of our in-game and forum policies. If you're seeing this message, check your email for details about the violation and a link to information on the appeals process.

Can I recover my Battle.net account? ›

You can also recover access to your account on our Can't Log In page. If you don't have access to your email address or can't recover your account, contact us. Battle.net Phone Notifications makes it easy to recover your account if this happens in the future.

How do I fix Battle.net connection error? ›

Connection Troubleshooting
  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  3. Update your drivers and operating system to resolve any compatibility issues.

Why can't I use my Battle.net balance? ›

Make sure you are logged in with the correct Battle.net account. You will not see the option to pay with balance if you don't have any balance on your account, or your balance isn't enough to cover the full price of the product.

Why is Battle.net not accepting my phone number? ›

You may receive this error for several reasons, including: The number you are using is not supported. SMS is not supported in some countries, please see our This Product Is Not Available In Your Country article. The country code for the number you are using doesn't match your Account registered country.

Is Battle.net Authenticator down? ›

User reports indicate no current problems at Blizzard Battle.net.

Why is Battle.net Authenticator not working? ›

Make sure you have enough free space on your device. Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again.

Why can't I log into my Battle.net account? ›

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

Does Blizzard ban for account buying? ›

It is property of Activision Blizzard. if they find out the owner gets insta banned. Selling buying trading or letting someone else use your account is against tos. As well as advertising any of the above will get your acc perm banned.

Does Battle.net accept PayPal? ›

To use PayPal in the Battle.net Shop, your PayPal account must be verified and have a valid credit card or bank account associated to it. If you have trouble verifying your PayPal account contact PayPal Customer Support. When paying with PayPal, we will attempt to take payment from your existing PayPal balance first.

Why won't Battle.net accept my number? ›

Make sure the country registered on your Battle.net Account is correct and the phone number you're trying to use matches your country. If you have moved countries, update your registered country and try again. Try an alternative service provider or phone number.

Why is Battle.net setup not working? ›

Cached data in your modem and router can cause installation failures. Power cycle your connection hardware. Run a security scan to remove any viruses or malware infections. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.

How old do you have to be to have a Blizzard account? ›

Once a child states that his/her age is under 13, they will be unable to register an account with us. We do not knowingly collect or store any personally identifiable information from children under 13.

Why is my Battle.net account locked due to suspicious activity? ›

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

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